Policy

Last updated March 20, 2023

RETURNS

Thank you for choosing Dollective! We want you to be completely satisfied with your purchase. If for any reason you need to return an item, we have a simple and hassle-free returns policy.

Items can be returned within 14 days of receiving them, provided they are in unused and unworn condition, in their original packaging, and with all tags and labels attached. Otherwise, we reserve the right to deny your return.

To initiate a return, please email dovile@dollective.com with your order number and reason for return. Please include the packing slip inside the package with your order number stated clearly.

Please note that customers are responsible for the cost of return shipping and we recommend using tracked and signed options for your protection. Shipping charges are non-refundable, unless the item is defective or incorrect.

Once we receive your returned item and verify its condition, we will issue a refund to your original payment method. Please allow 3-5 business days for the refund to appear on your account.

If you have any questions or concerns regarding our returns policy, please do not hesitate to contact our customer service team. We appreciate your business and look forward to serving you again in the future.

Please Note

  •        Sale items are FINAL SALE and cannot be returned.   

QUESTIONS

If you have any questions concerning our returns policy, please contact us at:  dovile@dollective.com

Thank you for your patience